Shipping Policy

We currently ship within India only. Enter your pincode on any product page or in your bag to see whether we deliver to you, and the options available.

Depending on your pincode, you can choose from up to three options. The price and expected delivery date of each are shown live before you order:

• Normal delivery: our most economical courier. Free on orders of ₹999 and above.
• Fast delivery: a quicker courier for a small additional charge.
• Superfast delivery: our quickest available courier, usually air shipping.

Delivery charges are calculated from your pincode and the weight of your parcel, and are added to your total before you pay.

Orders are packed and dispatched within 1–2 working days (Monday to Saturday, excluding public holidays). Expected delivery dates are estimates provided by our courier partners and may vary because of weather, local restrictions, festivals or other events outside our control.

Every order is shipped in plain, unbranded outer packaging with no mention of the contents.

Once your order is dispatched, you will receive a tracking link by SMS, WhatsApp or email so you can follow your parcel until it reaches you.

We ship through Shiprocket and its partner couriers (such as Delhivery, Blue Dart, Xpressbees and Ekart). The courier assigned depends on your pincode and the delivery option you choose.

Please make sure your address, pincode and phone number are complete and correct. Couriers usually make up to three delivery attempts. Parcels that cannot be delivered are returned to us and handled as described in our Refund & Returns Policy.

If the outer packaging looks tampered with or damaged, please record an unboxing video and write to us within 48 hours of delivery so we can help, as described in our Refund & Returns Policy.

Questions about a delivery? Write to ratia.connect@gmail.com.